Resume
Navneet Kaur
Business Analyst
Summary of Qualifications
Entry level business analyst looking to utilize strong analytical and prioritization skills to help companies achieve their long-term business efficiency goals. Possessing competent Business Analysis training and certifications.
Work Experience
IT Frontline technical support Tier 1-Tier 2
Sep 2020 – Jan 2021 (Tier 1-Tier 2) EAPExpert Inc. (7111 syntex drive, Mississauga)
Direct contact with the customers, processing request, introducing products/policies. Solving problems right away or passing to tier 3 for higher support.
Prepared records, statistics and documents for the products’ feature requests, issues and functionality
Arranged Screenshares, calls as required, with the customers, or internal meetings to work on projects.
Familiar with the office applications, and active directory (techie)
Trained junior employees.
Quality Assurance Analyst Tier-1
Apr 2021- Sep 2021 EAPExpert Inc. (7111 syntex drive, Mississauga)
Testing and tuning the new products
Experience collaborating with business representatives to understand requirements, value, prioritization, and acceptance criteria
Work with developers, writers, and project manager to diagnose/debug issues as well as identify/escalate risks when necessary
Responsible for validation and verification of applications and products prior to releasing to production (after monthly update)
Coordinate testing activities across multiple teams and environments
Proficient in writing SQL Queries/ hands on experience in backend testing and creating Excel Macros
Business Analyst I
Oct 2021- Present TD bank group (320 front street, Toronto, ON)
Analysing the structure of a business to determine how it operates and determine its objectives
Identifying any problems with the current business model
Designing potential solutions to any problems identified during the research phase
Preparing and delivering a report of their findings to leadership with comprehensive risk and impact assessment